In the event anybody was following this, my customer got back to me and said he found the media files on the CD/DVD itself and had to manually transfer for them to his hard drive in order to view them.
Not the best on ChessBase's part. The installation should give you option of moving them to the hard drive, and if you elect not to, where you can find them on the disk.
Inky, if you read this and can pass it along to ChessBase it would be great. You seem to have a Batphone to ChessBase....my link seems to be down.